Bold transformation, made everyday

Align teams. Boost adoption. Manage change at the speed the world demands.

70%

70% of change projects fail.
Ours don't.

Because we get people's buy-in. Our change management service builds upon traditional methods by using psychology, innovation and marketing techniques to make change and transformation understood and lived. We turn resistance into momentum and ideas into action through communication, engagement and campaigns. And we don’t stop at launch. We build capability through learning and upskilling, so change sticks, grows, and becomes a natural part of everyday.

Services

1

Align

Start with a clear, compelling case for change.
We align leaders and teams by creating clear and compelling visions for change. Using psychology and marketing, we shape strategies people relate to and rally behind. We centre change around what matters, so everyone knows where they’re going and why. No fluff. No confusion. Just clarity, relevance, and shared direction, because lasting change doesn’t start with a plan. It starts with belief.

2

Adopt

Achieve better, deeper, faster adoption.
Transformation lives or dies by end-user adoption. Our change management is human. Actionable. Ruthlessly efficient. No lifeless emails. No posters by the kettle. We drive action and use creativity to make change something people feel, not just follow. We design plans and campaigns that fit, built around human psychological needs, that are easy to action and made to make work better.

3

Embed & Grow

Empower people to lead change.
We embed experts to boost capacity, transfer knowledge, and guide adoption. We build capability from within so your people confidently embrace change. Learning is a core part of this. With dynamic training and AI-powered tools, we make sure people don’t just understand change, they own it. Our programmes build momentum and spark cultures where change isn’t a disruption, it’s how you lead.

What we do

Align & Adopt manages organisational change and transformation, not by re-inventing the wheel, but through smart, human, focused actions that stick.
Transformation business case, vision & narrative development
Change strategy & roadmapping
Leadership & stakeholder alignment activities
Employee insight, stakeholder, persona & behavioural mapping
Change communications campaigns
Engagement & activation programmes
Change champions & internal advocacy
Learning & capability building
Fractional change management & communications resource
Adoption analytics & retrospective insight

Try our service for free, book a discovery call today.

The team

Align & Adopt offers a network of senior experts with 20+ years of experience spanning psychology, innovation, creativity, marketing, planning, and change management. Our core team comprises:

Lucy Thatcher

Managing Director
A twenty-year career developing communication and engagement programmes for global technology and telco clients. Lucy's experience spans some of the largest change projects including such as the NHS National Programme for IT.

Dr Carolyn Mair

Cognitive Psychologist
Dr Carolyn Mair is a Chartered Fellow of the British Psychological Society (BPS) and published academic. She holds a PhD in Cognitive Neuroscience, an MSc in Research Methods, and a BSc in Applied Psychology and Computing.

James Powell

Senior Consultant
With 25 years’ experience of leading insight informed change across Financial Services, Management Consultancy, and the Civil Service, James blends qualitative insight, human leadership and creative energy to inspire clients and deliver meaningful transformation.

Jo Marsh

Senior Consultant
Jo has devised brand and communication strategy for some of the world’s greatest significant and cultural organisations. Jo is expert in developing organisation culture and creating meaninful change strategies.

Ian Thatcher

Senior Consultant
Ian's is helping others understand new products, or emerging technologies. His portfolio includes brand such as Rolls-Royce, HBSC, NHS and distill complexity into simple, motivational plans and strategies.

Nikki Thompson

Programme Manager
A celebrated TV Production Manager and Event Manager, esteemed at turning creative ideas and plans into finished articles and tangible materials. Nikki lends her talents to Align & Adopt in the co-ordination and planning of change campaigns.
Government of Jersey building

Work

We provided the Government of Jersey with Buying Advantage

The Government of Jersey redesigned its back office functions and restructured Directorates linked to Treasury in a bid to be more efficient and impactful with public funds.

"Thank you for revitalising our approach to change and challenging us to think differently. We have adopted your style and energy to significant advantage, in fact, you have become synonymous with communicating the values and virtues of our Commercial Services offering."

James Cowley
Government of Jersey

"[Align & Adopt's] quiet confidence, calmness, intelligence and experience makes you feel like you can (and want to) achieve anything together."

Hayley Pinchbeck
BT

"Superb at creative thinking and coming up with ideas. Extensive experience and knowledge, always managing to come up with different and exciting solutions or alternative approaches to problems, situations and requirements." 

Jonathan Morris
Kenwood Automotive

"When chaos abounds, [Align & Adopt is] the rock that will bring the calm and clarity."

Marie Thornton
Verizon Business

Get in touch

Find out how Align & Adopt can help your business adopt faster change.

Align & Adopt

Robots & Humans Ltd
T/A Align & Adopt
167-169 Great Portland St
London W1W 5PF
+44 (0) 207 126 8212
© 2025 Robots and Humans Ltd T/A Align & Adopt. Registered in England and Wales with company number: 10076913
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